CANCELLATION POLICY

Lakshmi Food Industries allows cancellation of orders placed online within 24 Hours of the order placement unless the order has been processed and shipped.

• Over Call: In order to cancel your order, you can contact our Customer Care by calling on 080 23212201 in order to place the cancellation request.

• Over Email: For cancellation by email, write to us at reachus@lakshmifoods.co.in.

Please mention in subject line- Cancel My Order and, for speedy processing kindly mention your order number, reason for cancellation and your call back number.

Please note that on the status of the order processing, we may deny your cancellation request.

REFUNDS POLICY

Refunds for cancelled and returned orders are possible in 2 modes.

• Refund to the source:In case of a refund, we credit your account back with the order value. We will credit back the account using which you have made the payment.

• Bank transfer: In case an order was paid for by cash on delivery, refunds will be made by bank transfer. Please note that we would only refund the money once we have received the product back based on our return policy at our /seller’s warehouse. Refunds in case of Exchanges, we do not anticipate any money transaction in case of an exchange as it is an item replacement provided that the goods you return are in good and new condition. Also, if there is any delay by Lakshmi Food Industries, then we will notify you of the same.

TIME FOR REFUND

Once our support team accepts your cancellation request, we will initiate the refunds within 48 hours.

• In case of bank transfer request, we will initiate the refund process which will take 15 working days post the recovery of goods in accordance to our return policy

• Bank transfer: In case an order was paid for by cash on delivery, refunds will be made by bank transfer. Please note that we would only refund the money once we have received the product back based on our return policy at our /seller’s warehouse. Refunds in case of Exchanges, we do not anticipate any money transaction in case of an exchange as it is an item replacement provided that the goods you return are in good and new condition. Also, if there is any delay by Lakshmi Food Industries, then we will notify you of the same.

We assure you that all our online transactions (credit/debit card and net banking) are done through secure and trusted gateways. Your bank details are safe and secure, and will not be misused/ shared with any third-party. Please note that you will be notified about the same via SMS and Email.